FAQ
YOU HAVE QUESTIONS, WE HAVE ANSWERS
At House of Cosmo, we design fragrances around ideas that sit just beyond reach—moments, futures, and places most will never experience. Each scent begins with a concept, and every decision from there is intentional.
We work slowly, precisely, and with an obsession for quality. Every formula is built through countless refinements to ensure clarity, performance, and balance. Nothing is rushed. Nothing is accidental.
Our approach blends craftsmanship with imagination. We treat fragrance not as a trend or accessory, but as a modern luxury—something that should feel rare, thoughtful, and incomparable.
For us, fragrance is a way to preview the future.
To wear House of Cosmo scent is to experience what comes next, today.
8 fragrances currently—New Eden, Dark Matter, Crimson Aura, Nova, Polaris, Element Δ, Galaxia and Polaris.
Currently, only online on our website. But we will be in select stores by spring/summer 2026.
Purchases: 1-3 business days
Pre-order purchases: as indicated by the approximate availability date on the pre-order product page
We have a 30-day return policy, which means you have 30 days after receiving your product(s) to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopen and unused and in its original packaging.
For all returns & exchanges, customers are required to cover the return shipping cost, unless the "Free Returns + Package Protection" option is selected at checkout for $1.98, which would cover the full cost of the return shipping. Simply email us within 30 days of delivery. To start a return or an exchange, please proceed by clicking here.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@houseofcosmo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Exchanges can be requested and processed by following the steps in our returns & exchanges portal here.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@houseofcosmo.com.

