Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your product(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopen and unused and in its original packaging.

Customers are required to cover the shipping cost for returns unless the "Free Returns + Package Protection" option is selected at checkout for $1.98, which would cover the full cost of the return shipping. Simply email us within 30 days of delivery. To start a return or an exchange, please proceed by clicking here.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@houseofcosmo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
Exchanges can be requested and processed by following the steps in our returns & exchanges portal here.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@houseofcosmo.com.